RTT answers your staff can actually trust

RTT Buddy answers your patient access questions. Every answer arrives cited, with an explicit confidence level, so your team can act with certainty and your data reflects it.

Request a demo See how it works

Grounded in your policy
Built for bands 4 to 8a

Illustration: RTT Buddy answering an example question, showing the answer, the rule applied, an explicit confidence level, and the policy source it cited.

Ask RTT Buddy

A patient cancelled their own first outpatient appointment. Does the clock reset?

Checking your access policy, section 6

AnswerHigh confidence

The clock keeps running. It does not reset.

Why

A patient cancelling their own first appointment does not start a new pathway, so the original clock continues from the referral.

Rule applied

RTT Rules Suite, Rule 5

Confidence

Clear-cut

Source

Access Policy 6.4RTT Rules Suite, Rule 5

You stay responsible for the clock decision. RTT Buddy shows the rule and the source so you can check its working.

Live examples

Why RTT Buddy

Built by NHS staff, for NHS staff.

Four principles hold the whole tool together. They are what makes RTT Buddy safe to put in front of a busy validation team.

Your policy first

Answers come from your own access policy before anything else. National RTT rules are used only as a fallback, and clearly labelled when they are.

Confidence you can see

Clear-cut questions are answered outright. Anything ambiguous is flagged for review and routed to your named RTT lead, never guessed at.

Every answer cited

Each response carries the section reference it came from, so the reasoning can be checked, shared in a validation review, or evidenced in an audit.

No patient data, ever

Staff describe the scenario, not the patient. No patient-identifiable data is entered or stored, and the interface reminds them of it wherever they type.

How it works

Three steps, no training needed

If someone can describe the situation to a colleague, they can use RTT Buddy. It is as simple as that.

01
Ask a question
Type the scenario the way you would say it out loud.
02
Get a cited, confidence-tiered answer
RTT Buddy takes the query, references your trust's access policy, and gives a recommendation.
03
Escalate cleanly when unsure
When policy is unclear or the answer is subjective, RTT Buddy says so and hands the question to your named RTT lead with the context already attached.

Benefits

Better days for your staff, better data for the trust

For your staff

Answers in seconds, not an email queue

A question answered while the record is still open, instead of waiting on the RTT inbox.
The confidence to act, because the rule and the source are on screen next to the answer.
Less anxiety about getting it wrong, and a calm route to escalate when it is genuinely unclear.
RTT Buddy explains its recommendation, so staff improve their understanding of access rules.

For the trust

One consistent reading of your policy

Consistent decisions across teams, specialties and sites, from one shared source of truth.
Cleaner RTT data, with fewer recording errors to unpick later in validation.
Your experts freed from repetitive queries, so their time goes to the complex pathways.
Insight into where staff have knowledge gaps, so targeted training can happen.

Designed to pass your trust's governance requirements

No funny games, no hidden agenda, just a tool to help NHS staff.

No PID
Auditable
UK/EEA data residency
WCAG 2.2 AA
DTAC-ready

See RTT Buddy on your own policy

We will walk your team through a short demo grounded in your access policy, and share the assurance pack for your IG review.

Request a demo Get in touch